Auditing and Feedback


Auditing is required to ensure that Technical Standards are maintained and work is undertaken in accordance with the Elmhurst Airtightness Testing Scheme Manual and the Code of Conduct.

Testers will usually be subject to a site based audit each year for the first two years of membership, and then one audit within each three year period thereafter. The site based audit will include aspects of the Members management system.

In addition, members will randomly sample from the tests submitted and request the Member to submit supporting records and documentation for an independent audit. If deemed necessary, Elmhurst reserves the right to undertake more audits than specified above.

Feedback and Complaints Procedure

Elmhurst Airtightness Scheme operates a Complaints Procedure for anyone who wishes to lodge a complaint about any member organisation or any individual tester, or indeed against the scheme itself. Elmhurst welcomes complaints from members of the public, air testers and other stakeholders as a potential opportunity to improve standards across the industry and to eliminate bad practice.

Air pressure test complaints

In the first instance where a complaint relates to an air pressure test it should be sent by email or letter to the tester who carried out the test.

If the complaint is not resolved to the satisfaction of the complainant, or for whatever reason they are unable to contact the tester, the complaint should be sent to the Scheme Coordinator if the tester in question is registered with the Elmhurst Airtightness Scheme.


Elmhurst Airtightness Scheme complaints

Complaints should be emailed or sent by letter to the Scheme Coordinator. The full scheme complaints process can be accessed here.

Elmhurst would like to point out that the legal statutory rights of the consumer are not affected should they wish to participate in the schemes complaints process.